An Online Guidance Services and Alumni Engagement System for St. Nicolas College of Business and Technology

Abstract

Manual and fragmented processes in guidance services and alumni engagement pose significant challenges to institutional efficiency and service quality in higher education. This study presents the design, development, and evaluation of an Online Guidance Services and Alumni Engagement System for St. Nicolas College of Business and Technology (SNCBT) in the City of San Fernando, Pampanga, Philippines. The system was developed using a descriptive-developmental research design and structured following the Waterfall Model. It integrates six core modules: (1) faculty–student evaluation, (2) counseling appointment and online counseling, (3) student data management, (4) announcements and communication, (5) alumni registration and employment tracking, and (6) job opportunity posting. The system was built using HTML, CSS, JavaScript, PHP, and MySQL, and deployed via Hostinger. System quality was evaluated by 259 respondents—comprising students, alumni, faculty members, deans, and guidance personnel—using the ISO/IEC 25010 Software Quality Model. Performance testing yielded an average page load time of 1.8 seconds and a 100% module functionality success rate. The overall evaluation yielded a weighted mean of 4.50 (Strongly Agree), with performance efficiency receiving the highest rating of 4.54. The results confirm that the system effectively addresses the identified institutional problems and meets established software quality standards, providing a centralized, accessible, and sustainable digital platform for student support and alumni engagement.