A Comparative Analysis of Perceptions of Satisfaction in E-learning and Traditional Face-to-face Instruction of Engineering Undergraduates in Pampanga

Abstract

Since the pandemic started, e-learning has been the primary medium for education in the Philippines and most countries. It comes into light the concern of whether the students are satisfied with the quality of knowledge they are acquiring from online learning. This study utilized quantitative and qualitative approach to measure the level of satisfaction of the fourth-year engineering undergraduate students in Pampanga regarding their level of satisfaction with E-learning and the traditional face-to-face using the College Student Satisfaction Questionnaire and were tested with t-test using Statistical Package for the Social Sciences Statistical Package for the Social Sciences Statistics software. Students’ levels of satisfaction were identified, as well as the factors that contribute to their satisfaction. The findings of this research revealed that students were much more satisfied with traditional education than e-learning. The researchers also found factors that affects the level of satisfaction in both modalities. For the traditional face-to-face set up, there are six factors that affects the satisfaction of students and three factors affecting the level of dissatisfaction. Whilst for the E-learning set up, the researchers found out seven factors that contributes to the dissatisfaction of the students had and three factors that contributes to their satisfaction.