AEROCHAT: A Chat Application with Data Analytics for The Institute of Computer Studies in The Philippine State College of Aeronautics

Abstract

Online communication tools represent an efficient method of supporting remote education using web-based tools as the basic source of information. Several researchers (Ogega, 2018; Razali et al. 2021), highlight the usage of social media platforms such as Facebook, WhatsApp, WeChat, and Twitter as a platform for faculty-student communication. Nevertheless, despite the supportive role of the aforementioned applications, it poses a significant risk and challenge to their users (Ogega, 2018; Pang & Woo, 2020; Razali et al., 2021; Almaiah et al. 2020; Viju, 2021; Adedoyin & Soycan, 2020, p.4). AeroChat was developed and intended as a resolution for the Institute of Computer Studies to enable safe and secure semantic communication for SY 2020-2021. This study examines the relevance and effectiveness of distant learning communication in the global network that continues to dominate the usage of Information and Communication Technologies (ICT). The study has applied ISO 25010 (System/Software Quality Requirements and Evaluation), with the standard factors namely; Functional Suitability, Compatibility, Usability, Reliability, Security, Maintainability, and Portability. Moreover, AeroChat was developed with an Agile-based methodology that can provide a sustainable and high-quality software development life cycle. A qualitative approach, purposive sampling technique, mean, and Likert scale (four points) were employed with a total sample size of 46 responded users, composed of 43.48 percent Bachelor of Science in Aviation Information Technology students, 43.48 percent Bachelor of Science in Aviation Information System students, 10.87 percent Faculty, and 2.17 percent Information Technology experts. This study gathered positive feedback and affirmation claiming that the AeroChat - a web-based learning context decreases the possibility of unauthorized access while providing a safe learning environment through profanity avoidance, user role and ban management settings, group chat management (password protected, secret/hidden), message character limit and flood control, log-in attempt limitation, and data analytics that shows the engagement rate, session summary, browser used, and active users. Thus, this study points out substantial and hopeful possibilities for the future of online education and upgrades of online communication tools.