DINESH AMJERIYA; RAKESH KUMAR MALVIYA. Measurement of service quality: a systematic literature review. International Journal of Progressive Research in Science and Engineering , [S. l.], v. 2, n. 3, p. 80–93, 2021. Disponível em: https://journal.ijprse.com/index.php/ijprse/article/view/249. Acesso em: 13 jun. 2024.