Strategic Improvement of Smartphone E-Waste Collection: Evaluating Customer Awareness and Process Optimization

Abstract

Technology has directly affected the lives of human beings over the years. Many of the things we do are done using technology, from our home appliances down to the devices that are needed in our workplace. Technology is all around us, and it is rapidly growing as time passes by. With the continuous demands of people to make life a little easier, innovators, inventors, and manufacturers work hand in hand to meet these increasing needs of people. However, with the use of technology comes its price. Since the lockdown happened and a global pandemic, known as COVID-19, was declared, subsequent lockdowns have had a big effect on modern society. Furthermore, statistical tools and process mapping assessment will be used in the study to present important data that will serve as proof of the need to address problems in the Smartphone Industry. It will include environmental assessment and impact where specified in the ISO 14000 series of standards, with a definition of both provided by. For environmental impact, it is stated as' any change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization's environmental aspects’. An "environmental aspect" is also defined by the standards as an "element of an organization’s activities, products, or services that interacts or can interact with the environment" Electronic waste collection is hardly a topic for collection in the Philippines. As seen with the awareness and collection procedures of different groups and organizations, the processes involved need to be streamlined so as to monitor the flow of electronic waste. Upgrades are frequently practiced in the mobile industry as technology continues to advance, assisting humanity in making tasks or work faster and easier. a bulk of discarded old phones that are outdated. As a result, some of the waste produced is left discarded with no proper storage.