Quality Management Practices of Building Construction Firms in Project Delivery in Anambra State, Nigeria

Abstract

This study aimed at assessing Quality Management practices of Building construction companies in Anambra State, Nigeria. Data for the study were obtained through well structured questionnaire administered to staff and management of Building Construction companies in the study area registered with Corporate Affairs Commission. Data collected were analyzed using descriptive statistics such as tables, percentile and mean score index. The study indentified 12 groups of factors of Quality management practice of Building construction firms with; management reviews quality issues in management meetings, promote teamwork among employees and labours, and Management responds effectively to client’s enquiries and complaints as the most significant. Also, the study found out that absence/lack of site meetings with clients, lack of workers motivation, lack of quality units, lack of material test and lack of implementation of standard quality management system affects quality management in the study area. Based on this, the study concludes by recommending that there is need to develop a well and clearly defined QM strategy which must be duly communicated from the top to the lowest level management including construction site operatives in the study area.